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    Helping Delivery Companies Work Smarter

    Over 145,000 drivers trust Blackbay to deliver over 6,000,000 items per day. With a global customer base that includes Australia Post, DHL, Hermes, Royal Mail, Toll, Office Max, Northern Refrigerated Transportation and many more. Blackbay solutions are the technology enabler that helps delivery companies work smarter, every day.

    Watch the Video
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    Delivery Connect

    The 'last mile' and doorstep experience is often the
    only part of the delivery process with any face-to-face interaction.

    Delivery Connect tracks and controls the delivery of
    goods along the supply chain ensuring constant customer communication and interaction.

    Delivery Connect in Action
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    Giving the Consumer Control

    Are you ready to meet the increasing demands of today’s consumer?

    Consumers want choice, flexibility and speed when it comes to their deliveries. How can today’s delivery organisation meet these demands whilst also increasing their own value within the delivery supply chain?

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contact-iconContact Us

uk-flag Derby, United Kingdom: +44 1332 406 100

uk-flag London, United Kingdom: + 44 870 766 2831

us-flag Richmond, VA, United States: +1 804 337 2818

us-flag Christchurch, New Zealand: +64 3 977 7000

aus-flag  Melbourne, Australia: +61 39 909 7736

Go To Contact Page



Achieving Success with Blackbay

Over 145,000 people trust Blackbay to help perform in excess of 6,000,000 deliveries and collections per day.

Enhance Customer Experience

Real-time proactive information provides transparency of the delivery process and increases first time, right time delivery.

Generate Incremental Revenue

Enables companies to offer new and improved services for delivery as well as upsell opportunities at the doorstep through WorkSmart.

Reduce Operating Costs

Automates delivery processes through electronic scanning and manifesting removing costly labor and administrative costs.

Increase Business Efficiency

Streamlines Depot/Dock activities through improved loading, delivery management, optimization and real-time access to field information.

Blackbay Products

Designed to meet the needs of the smallest delivery company through to the largest delivery company.
Each product is driven by Blackbay's domain expertise in the logistics industry.

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    Delivery Connect

    Delivery Connect, streamlines the delivery process by connecting the shipper, depot operation, dispatcher, driver and crucially the consumer with real-time information to provide an efficient and transparent delivery process.


    • Electronic proof of delivery & chain of custody
    • Flexible workflows
    • GPS tracking & geo fencing
    • Comprehensive bi & reporting
    Watch the Video


    • Job Dispatch
    • Cross-dock/in-depot
    • Exception Management
    • Route optimization
    More Information
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    No Trucking Worries Application

    NTW ensures drivers are fully informed with electronic information on trips including pay per mile and stop instructions even before a Trip is accepted. Drivers easily communicate with dispatch and manage exceptions/delays as they happen.


    • Cloud-based solution
    • Trip Management for Drivers
    • Step-by-Step Instructions
    • Standard API for Integration
    Watch the Video


    • Web Portal for Dispatch
    • Documentation Scanning
    • Cross Platform
    • Owner/Company Linking
    More Information
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    Expect is a multi-faceted product including driver and operational tools, powered by Delivery Connect, and a consumer interface to track, react and interact with the consumer in real-time. Ensuring visibility and transparency for consumer and delivery agent.


    • Notifications SMS/Email/Portal
    • Timed delivery windows
    • Customer Delivery Preference Management
    View the Video


    • Track & Trace
    • Parcel divert options
    • Real-time route optimization
    More Information

Latest News and Events

Read the latest news and updates from Blackbay and find out about our events around the world.


Start a conversation with the team, follow @BlackbayLtd on Twitter

  • Mail and Express Delivery Show
  • World Mail & Express Conference
  • @RuggearUK We'd love to take you up on the offer to check out your devices. Can you send your details to sales@blackbay.com attn. Katie?

  • Delivery Performance getting worse? http://t.co/ixIsh1isFb