Courier
Postal
3PL
Facilities Mgt
Reactive Service
Social Housing

94% first time delivery rate

The last mile and doorstep experience is the most critical part of the online shopping experience and is often the only part of the process where there is any human interaction. The performance of the delivery company during this stage is inextricably linked to the retailer and can play a key role in the consumer’s

decision to buy online again. Delivery Connect allows organisations to improve quality of service by tracking individual parcels through every stage of the collection and delivery process.

1,500 B2B customers signed on since deployment

The postal industry is undergoing constant change with an increasingly demanding and competitive market. For several years the industry has faced declining levels of traditional mail growth coupled with an increase in online shopping and home delivery services. As a result, postal organisations are under

constant pressure to meet changing customer requirements and expectations for faster, cheaper and more reliable service. Delivery Connect enables organisations to maximise improvement, reduce handling and operational costs, and adapt swiftly to changing market demands. 

Over 40 consignment notes saved per delivery

An increasingly global market is forcing the commoditisation of core logistics functions whilst demand for mass customisation is growing. Supply chains are becoming longer and more complex whilst new competitors enter the market and existing competitors up their game.

Maintaining a position as the customer’s first choice logistics partner requires constant effort and continuous improvement. Delivery Connect empowers operations, and releases the full potential of arguably the most important workers in the logistics operation; the mobile worker.

Over 1 tonne of paper saved per week

Routine maintenance and facilities management is all about meeting agreed service levels whilst maintaining efficiencies within both the execution of the work and the processes which support work allocation. Service Connect is known to significantly reduce the cost of performing

routine maintenance situations and almost completely eliminates the need for paperwork. Service Connect enables the service call centre to allocate jobs to mobile workers for days, weeks or even months ahead, sorted to any criteria.

100% stock accuracy

In a reactive maintenance service, jobs are allocated based on a customer call or an automatic alert from a piece of machinery. In these cases speed of response is vital, along with the capability to advise the customer accurately of anticipated timescales for resolution.

Equipped with Service Connect, engineers have the right information, the right tools, at the right time to efficiently attend jobs, minimise travel time and provide the highest level of service quality to the customer.

220 hours of administration eliminated per day

Driven by the demands of today’s agenda for reform, public and social sector organisations are continually seeking ways to introduce efficiencies, whilst delivering increased customer satisfaction. Nowhere is this drive for change more evident than in the social housing sector. Service Connect provides measurable

business process improvements by enabling field service teams to balance the priorities of emergency and unscheduled repairs with preventative maintenance and safety checks, whilst minimising travel and return-to-base time, managing stocks and meeting customer/tenant expectations.

News

DPD and Blackbay deliver revenue increasing possibilities

By taking full advantage of the latest release of Blackbay's enterprise mobility software, DPD Ireland will be the first to market with innovative services which provide real-time data captured from consumers.

Hermes Achieve Industry Leading 1st Time Delivery Rate

Hermes enterprise mobility solution enables 94% first time, on time delivery - beating the industry average by 11% and saving over 50mins per courier per day at the doorstep with Blackbay's Delivery Connect solution.

Retailers and the Carriers Still Not Getting Delivery Right

The recent UK Consumer Home Delivery Review highlights that, as shown in last year's survey, consumers continue to have the same frustrations around un-successful first-time, on-time delivery of their goods.

Doorstep Report: How Did Carriers Perform?

Over 220 retailers, and the UK's leading carriers are tested on the delivery performance.

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Blackbay delivers real-time enterprise mobility solutions enabling service and productivity improvements to supply chain and field service operations. Blackbay solutions currently manage over 70,000 mobile workers and over 3,000,000 service visits and deliveries per day.

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