Contact your local Blackbay team:
Derby, DE21 5EL
Tel +44 1332 406 100
17 Allen Street
8011 Tel +64 3 977 7000
Fax +64 3 977 7001
13th Level, Exchange Towers
530 Little Collins Street
Melbourne, Vic 3001
Tel + 613 9909 7736
9702 Gayton Rd
Suite 101, Richmond,
Tel: +1 804 337 2818
In general terms the Delivery Connect handheld client is designed with ‘ease of use’ in mind to provide access to data and actions with the minimum of user interactions (‘clicks per parcel’). The application makes intelligent use of package data and the history of the package to prevent the drivers or couriers from carrying out actions which are not permitted or appropriate for the package, helping first time success rates and reducing the amount of time spent resolving issues and errors with incorrect package movements.
Blackbay has developed a strong partner network of software, services, hardware and systems integration providers. This network has enabled Blackbay to maintain its focus on its core competencies and share access to new opportunities. Furthermore, complementary marketing initiatives, including joint white papers and publications, event presentations and user conferences, continue to create significant value for both the Company and its partners. Check out the partner page to learn more.
Blackbay's highly scalable solutions underpin the delivery platforms of large industry leaders such as Royal Mail, Australia Post and Hermes, among others, and support over 145,000 active users, over 6 million deliveries per day and more than 8 billion transactions annually. Blackbay enables the seamless onboarding of new users, allowing customers the flexibility to dynamically meet growth on demand and manage peak-time seasonal recruitment needs. Few, if any, competing solutions currently support such scalability in the Transport and Logistics market.
Delivery Connect records a full audit trail of actions that have been performed on a package during the package lifecycle within the network. This is visible to operational staff through the Delivery Connect web application but the data is also accessible by the companies own systems through integration via the Delivery Connect API. Delivery Connect includes a rich dashboarding and reporting tool that provides visibility to operational staff of exceptions with their area of the business.
By comparing the current location of a package against the expected location which is either stored within the package data in Delivery Connect, or is derived from actions that have been carried out on the package (scan to route, delivery to depot etc), exceptions are clearly visible to the operational staff. For example, a package that has been delivered to one depot, but which has a delivery postcode belonging to a route which is associated with a different depot, would be visible through an exception report or dashboard.
The application also gives visibility to operational staff of collections and deliveries that have not been made but which are past their time window or the time window is in jeopardy enabling them to take corrective action with the driver – communication is possible via the in-built messaging system. Operational staff can make corrections to incorrect package data (eg contact details, address details and these updates will automatically be applied to the driver/courier handheld manifest.
Regardless of whether your organization has 10 drivers, or 100,000 drivers, Blackbay's Delivery Connect is easily deployed, highly configurable and highly scalable with implementations from 100 users to over 80,000 users. Drivers, depot operations, administrative staff and management utilize Delivery Connect to increase efficiency, reduce risk and generate improved customer experience.
Browse a wealth of news, press releases and see Blackbay presentations from industry events across the globe.
And hear from Blackbays' customers how Delivery Connect has enabled them to achieve key businesses benefits.
Discover Blackbay's Delivery Connect cloud based mobility platform n providing transparency and control throughout delivery and collection.