Blackbay specialises in the development and implementation of real time enterprise mobility solutions and services for field service, postal, and supply chain operations. A market leader in the rapidly growing enterprise mobility market, the company has been delivering mobile workforce solutions for 16 years with over 150 successful implementations.
With some of the largest field service and logistics organisations in its customer base, Blackbay is continually building on its wealth of industry experience in workforce enterprise mobility solutions. Blackbay's deep industry experience leads the development of applications thereby ensuring that Blackbay solutions are ahead of the field.
Blackbay's solutions offer significant return on investment which comes from reduced costs, increased revenue and improved productivity and service levels.
Blackbay has currently over 70,000 mobile users in the field carrying out 10 million transactions per day delivering many benefits to customers, including:
- 49 Minutes saved per driver per day, the equivalent of 6,500 hours per annum
- Successful 1st time delivery rate of 98.6% (industry average 88%) saving 70 pence per parcel
- An estimated ￡300M in incremental revenue over 5 years
- 40 consignment notes per delivery
- ￡5M per annum bottom line improvement through savings to delivery costs
- 15mins required to train drivers on system
- Saving 1 tonne of paper per week
- 220 hours of administration saved per day
Blackbay provides innovative, leading-edge solutions - a platform on which an organisation can develop and implement best-practice processes which keep you ahead of your competitors. Blackbay solutions have been recognised in the industry with inclusion in Gartner's MarketScope Report for Packaged Mobile Application Platforms with a positive rating, and the Royal Mail implementation was selected as the winner for the inaugural Gartner Wireless and Mobile Excellence Award and also received a World Mail Award.
Blackbay always strives to maintain a consistently high, and always improving, quality of service by implementing best practices, which ensure cost-effective implementations of its solutions.
