May Newsletter
Blackbay Launches Updated Website
At Blackbay we are always working to improve the experience of our customers. With this in mind we are pleased to announce the refresh of our website www.blackbay.com.
Using feedback from our customers and visitors to our website we have redesigned www.blackbay.com to provide improved access to key information on our solutions, upcoming events and customer case studies.
Star Track Express To Enhance Customer Service and Streamline Business Process
Blackbay announced that it has signed a contract with Star Track Express to supply a real-time mobility solution that will enhance customer service and streamline business processes. Star Track Express, is one of Australia’s leading express freight and logistics providers with over 1,500 drivers in the field, handling over 1,000,000 scans per day.
Blackbay’s Delivery Connect mobile workforce software, running on Intermec’s GPRS and GPS enabled CN3 rugged mobile computers will provide real-time visibility of Star Track Express drivers and their consignments.
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Royal Mail Wins at World Mail Awards
Royal Mail has achieved further recognition for their mobile worker transformation at the prestigious World Mail Awards in Munich. The Awards recognise the pursuit and achievement of excellence in the global mail and parcel industries.
Royal Mail received the Retail Project Award for their introduction of a multi-functional mobility solution for 27,000 delivery personnel.
O'Brien® Reduce Costs and Increase Glazier Efficiency
O’Brien® had been running a WAP based PDA application, supplied by Blackbay, for their building glass replacement mobile workforce for a number of years. However, with an increasing customer base, O’Brien® required a solution that could further achieve operational efficiencies and cost savings.
O’Brien® needed to eliminate the hours spent daily by glaziers manually filling in paperwork and returning to the office to submit, adding a delay of days or even a week to the invoicing process, coupled with the additional work required by the back office to check and process the information for each job.