Capita Business Services run the majority of the administration and collection of TV Licensing, including the field force of Enquiry Officers. With over 1,200 employees working on the contract Capita’s role includes processing queries, applications and payments and maintaining an accurate licence database which identifies those addresses which are unlicensed. Capita’s TV Licensing field force of enquiry officers are expecting to complete circa 4 million visits to unlicensed premises this financial year. Capita wanted the mobility solution to deliver real-time visibility of its field operations staff, cut the high level of manual processes they had to carry out, replace the existing paper based system to help improve staff self efficiency, increase manager efficiency and reduce back office workload and costs”
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