Hermes Achieve Industry Leading 1st Time Delivery Rate
Hermes enterprise mobility solution enables 94% first time, on time delivery - beating the industry average by 11% and saving over 50mins per courier per day at the doorstep with Blackbay's Delivery Connect solution.
Read More...Hermes is the UK's largest delivery network, handling over 115 million collections and deliveries each year. It offers its customers, which include household names: Lakeland Limited, LandsEnd, Next Directory, QVC, sit-up channels and Store Twenty One, a dedicated business to consumer residential delivery solution, specifically designed to meet the demands of the UK and European retail, mail order and online shopping markets.
Hermes operates a network of over 7,500 lifestyle couriers who operate in close proximity to their homes, enabling them to offer a high quality door-step delivery, combined with a friendly and local approach.
Over the past several years Hermes has been experiencing considerable growth, with expansion into European delivery, and the consumer to consumer market through myhermes.co.uk, which offers a door to door parcel delivery service, ideal for consumers who would like to save time and money on their shipping costs.
With a growing number of customers demanding timely and accurate information on deliveries and collections, Hermes realised that it needed to replace its existing paper based delivery system with an enterprise mobility solution which would provide real-time visibility both of its couriers and the status of deliveries and collections. In order to ensure that its customers could access this data quickly and easily it needed to be available on the Hermes website.
"We realised that the existing paper-based system was not providing us with the information our customers were demanding," explained Mike Leyland, Hermes' IT Director. "Waiting for paper based records of collections and deliveries to be returned to local depots and then manually input into our back office systems could be a lengthy process, and was prone to human error from illegible hand writing. We could not track and trace parcels during the actual collection or delivery process which made it difficult to provide accurate confirmation of collections and deliveries to our customers."
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