Signed, Sealed, Delivered: Your Competitive Edge at the Point of
Delivery
In a competitive world, where
customers can switch suppliers with a quick call or the click of
a mouse, you need constantly to be seeking ways to maintain high
service and satisfaction levels without runaway costs. In a
logistics environment, whether delivering Business to Business
(B2B) or Business to Consumer (B2C), there is nowhere more
critical to success than the point of delivery. For the
organisation, the well equipped and empowered delivery driver is
also delivering real operational efficiencies and cost savings.
But
equipped with what?
A
hand-held device running
Blackbay’s Delivery Connect
solution, linked in real-time to a centralised operational
system.
Delivery Connect provides
Real-Time ePOD
– electronic Proof of Delivery – capturing signatures and other
data at the point of delivery without the need for paper
records. Electronic data capture streamlines processes, reduces
inefficiencies, enables improved service quality and provides
real-time management information critical to improving
operational efficiency.
And
empowered in what way?
Armed with a real-time link to
base the delivery driver is empowered to eliminate errors
at-source, communicate effectively in the event of delays and
resolve problems at the point of delivery. The result is better
process control, improved customer satisfaction and importantly,
a highly motivated team member.
We’ve produced a White Paper
explaining in detail what ePOD is and what it delivers to your
business. You can
click here to download this document.
Visit
www.blackbay.com for more information.
