Welcome to Blackbay

We take a simple approach – lets make it work.

There are plenty of statistics about IT projects not meeting expectation – budget overruns, missed deadlines, lack of user acceptance – the list goes on.

So why is Blackbay different?

We focus our solutions on business processes that we understand through years of experience. Our team have vast knowledge of Supply Chain and Field Service operations, either by servicing the industry or having joined Blackbay from one of these companies.

We take the time to fully understand the requirements of the mobile worker: such as their core work processes, working environment, time pressures and training requirements.

Our team approach involves all stakeholders within the customer's organisation from the board with strategic direction, the operation with business processes drivers and the IT team with their focus on technical architecture and solution topography. By involving both directors and end users in the scoping sessions Blackbay puts itself in the best possible position to deliver the right solution on budget and on time.

We aim to deliver a managed service for our customers, engaging in a partnership for the future. Instead of simply selling a software license, we commit to providing an integrated solution to the business with ongoing support as the organisation grows.

With over 12 years of experience, Blackbay provides ‘real time’ business process solutions between mobile Field Service and Supply Chain workers and the enterprise. We are ready to demonstrate our benefits to your organisation. This year, Blackbay will successfully manage over 150 million wireless mobile data transactions for our customers in Europe and Asia Pacific, increasing asset utilisation, reducing costs, and improving service quality. But don’t just take our word for it. Visit www.blackbay.com and read the testimonies.

Larry Klimczyk, Managing Director