Evaluating the ROI of Mobility in the Supply Chain
Many organisations are researching mobility and the impact it will have on improving efficiency, lowering cost, reducing risk and improving customer service. However with the amount of information now available, it is hard to determine what ROI your company can expect from implementing a mobility solution. more...

Martlet Homes Introduces Real-Time Mobile Working Solution
Martlet Homes is rolling out Blackbay’s Service Connect field service mobile worker solution to its mobile tradesmen, which will drive greater productivity and provide improved customer service to over 5,000 homes. more...

Improving Reporting Accuracy and Service Response Times
The Blackbay First Assistance project is a multi-tiered, fully hosted solution that provides First Assistance with the ability to electronically dispatch and manage jobs in real-time. more...

Demonstrating Commitment to Partnering
As part of its continued development and growth, Blackbay has demonstrated its commitment to partnering by developing a dedicated Partner area. more...

Learning About the Issues and Trends of Service Management
Blackbay are pleased to announce our role as a Bronze sponsor for the Australian Chapter of the Association for Service Management International (AFSMI). Blackbay will take an active role in the Australian Chapter of AFSMI, attending the monthly meetings and contributing our own experiences in the service industry to members. more...

Blackbay's European Connection
Hot on the heels of its fast-expanding UK office, Blackbay continues to make inroads into the European market with the opening of its second European office in the EU capital, Brussels. more...