Industry Solutions
Blackbay solutions meet the demands of industry sectors which run mission critical mobile and field worker teams.
Find out how Blackbay can support your industry or function and download case studies of effective implementations gaining measurable ROI. Select from the navigation menu or the applications list below.
Postal - The postal industry is undergoing significant change with an increasingly demanding and competitive market. For several years now the industry has faced declining levels of traditional mail growth coupled with an increase in online shopping and home delivery services. As a result, postal organisations are under constant pressure to meet changing customer requirements and expectations for faster, cheaper and more reliable service.
Point-to-Point - Blackbay has significant experience in delivering solutions for point-to-point and urgent courier companies, where communications need to be as close to real-time as possible. With Delivery Connect jobs generated in the call centre or by customers can be sent within seconds to the courier via wireless network (CDMA, GPRS or 3G). Delivery Connect is designed to deal with the unique complexities of point-to-point including multi-pick-up and drop-off and swaps.
Hub and Spoke - Flexible and easy-to-use, Delivery Connect enables companies to change their business processes quickly to react to changing customer demands, providing consistently competitive high-quality customer service. Other benefits include better fleet utilisation and economy, increased visibility of bottlenecks, reduction in insurance costs due to loss or damage.
Third Party Logistics - Third Party Logistics embraces a multitude of work types and service offerings. Delivery Connect caters for the hub & spoke aspects of logistics management, in depot movements, line-haul manifests and extensive client reporting requirements. Integral to Delivery Connect and the third party logistics environment is the capability to provide terminal and web access to a contractor who may also contract to other organisations. This can mean that the cost of your mobile solution may be spread.
Service Dispatch - In a reactive maintenance service, jobs are allocated based on a customer call or an automatic alert from a piece of machinery. Here, speed of response is vital, along with the capability to advise the customer accurately of anticipated timescales for resolution. Service Connect supports these critical needs by tracking and recording the key stages of the job, including acceptance of job, on site arrival time, routine to operations and job completion.
Social Housing - With a rapidly expanding base of social housing associations, Blackbay has a thorough appreciation of the issues faced by the sector and can advise on appropriate implementation strategies to maximise the potential for success.
Facilties Management - Routine maintenance and facilities management is all about meeting agreed service levels whilst maintaining efficiencies within both the execution of the work and the processes which support work allocation. Service Connect solutions in this area are known to significantly reduce the cost of performing routine maintenance situations and almost completely eliminate the need for paperwork. Such solutions have been deployed within the housing, fire equipment, water and sewerage reticulation environments.
Manufacturing - In order to maintain an efficient and reliable supply of products to market, manufacturers need complete end-to-end supply chain visibility, in real-time. Delivery Connect offers the manufacturer this complete end-to-end visibility for all products leaving their environment and real-time visibility of proof-of-delivery. In addition, assets that can fail to return, such as product housing, cages and cases, can be tracked.