The postal industry is undergoing constant change with an increasingly demanding and competitive market. For several years the industry has faced declining levels of traditional mail growth coupled with an increase in online shopping and home delivery services. As a result, postal organisations are under constant pressure to meet changing customer requirements and expectations for faster, cheaper and more reliable service.
Blackbay's Delivery Connect solution enables organisations to maximise performance, reduce handling and operational costs, and adapt swiftly to changing market demands.
Leading parcel collection and delivery providers such as Royal Mail, Australia Post and New Zealand Post have realised benefits from integrating Delivery Connect into their business, including:
- Removing the documentation paper trail
- Reducing travel time/distances using integrated satellite navigation
- Reducing communication costs
- Improving lone worker security
- Improving mail network planning with near real-time information and activity time-stamps
- Reduction in costs for handling customer queries
- Improvement in service and customer satisfaction
- Ability to record asset condition in the field
With over 10.3 million delivery points and increasing customer requirements Australia Post faced a challenging logistics situation. “Our costs were escalating as delivery volumes were increasing by 20% per annum and we have didn’t have enough visibility of where savings could be made,” said Boyd. Australia Post required a solution that was flexible and scaleable and would enable it to achieve its growth targets in the business to business market. “The solution had to have the capability to grow with our business as we increased our revenue stream into both these new markets, and our existing markets,” said Boyd.
Download to read more on Blackbay’s solution for Australia Post.
The marketplace in which Royal Mail operates is changing. As well as increased competition within the postal market, the ways in which businesses and individuals communicate is shifting, as new technologies emerge, and this has led to traditional letter volumes declining. With strong growth in internet shopping, Royal Mail was quick to see the potential of new markets. Royal Mail works closely with its online retail customers and has identified one of the key drivers in achieving growth as the ability to demonstrate reliability through transparent delivery methods. Royal Mail needed to move away from paper-based tracking systems and focus on heightened visibility of the supply chain in order to better meet the needs of both senders and their recipients by providing greater transparency of an item’s progress and expected delivery time.
Download to read more on Blackbay’s solution for Royal Mail