Postal
The postal industry is undergoing significant change with an increasingly demanding and competitive market. For several years now the industry has faced declining levels of traditional mail growth coupled with an increase in online shopping and home delivery services. As a result, postal organisations are under constant pressure to meet changing customer requirements and expectations for faster, cheaper and more reliable service.
Blackbay's Delivery Connect solution enables your organisation to maximise performance improvement, reduce handling and operational costs, and adapt swiftly to changing market demands.
Leading parcel collection and delivery providers such as Royal Mail, Australia Post and New Zealand Post have realised benefits from integrating Delivery Connect into their business, including:
- Removing the documentation paper trail
- Reducing travel time/distances using integrated satellite navigation
- Reducing communication costs
- Improving lone worker security
- Improving mail network planning with near real-time information and activity time-stamps
- Reduction in costs for handling customer queries
- Improvement in service and customer satisfaction
- Ability to record asset condition in the field
Did you Miss Blackbay at World Mail & Express Americas?
If you didn't get the chance to see Blackbay & Intermec at the World Mail & Express Americas then please contact us to receive a free information pack from the event and register for 1:1 sessions with Blackbay at the remaining Triangle Events in London on April 21 and in Copenhagen on June 15, 2010.
Royal Mail Wins Wireless and Excellence Award at Gartner Summit
When Royal Mail introduced online tracking to improve customer service levels, it configured 260,000 components into 27,000 handhelds in over 2,000 locations in just 12 weeks. Since deployment Royal Mail has achieved visibility of all mail items, people and assets, enabling the business to maximise revenue and optimise operational performance.
Attendees at the recent Gartner Wireless & Mobile Summit named Blackbay customer, Royal Mail, as the winner of the inaugural peer award for Wireless and Mobile Excellence. This award honours Royal Mail for excellence based on its delivery of business value, technical implementation and best practices within its wireless initiative.
Royal Mail was also awarded the Retail Innovation prize at the World Mail Awards for the Blackbay led solution.
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