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Service Dispatch

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Service Connect supports critical needs by tracking and recording the key stages of the job, including acceptance of job, on site arrival time, routine to operations and job completion.
Your Key Issues:  Speed of response, worker productivity, service dependability

In a reactive maintenance service, jobs are allocated based on a customer call or an automatic alert from a piece of machinery.  Here, speed of response is vital, along with the capability to advise the customer accurately of anticipated timescales for resolution.

Service Connect supports these critical needs by tracking and recording the key stages of the job, including acceptance of job, on site arrival time, routine to operations and job completion.

Key features include:
  • Action and event tracking
  • Fuel and distance tracking
  • Text messaging
  • New quotes and jobs created in the field
  • Stock management
Service Connect may also perform surveys such as, for example, pre-start safety checks on electrical equipment, health and safety audits, post-work customer satisfaction surveys.

Click here to download our Service Dispatch case studies

Click here to learn more about Service Connect