Social Housing

Your Key Issues:  Meeting quality and service standards, worker productivity, tenant satisfaction, cost control, auditable processes.

Blackbay Housing Connect provides measurable business process improvements for repairs and maintenance management within the social housing and local authority sector. Blackbay Housing Connect integrates with housing management and IT systems to provide a seamless solution for mobile working requirements within the sector.

Efficiency gains have included:

• Improved productivity through reduced paperwork and minimised travel
• More accurate appointment bookings for repair site visits
• Time commitments being met increases tenant satisfaction
• Keeping service teams more informed and better prepared while in the field increases first-time-fix rates
• Elimination of double entry of data and administration time

With a rapidly expanding base of social housing associations, Blackbay has a thorough appreciation of the issues faced by the sector and can advise on appropriate implementation strategies to maximise the potential for success.

Blackbay Housing Connect can also provide for other public sector mobile work requirements, including:

• Voids management
• Pre and post inspections
• Gas and electrical certifications
• Cyclical maintenance
• Surveyors and asset managers
• Housing inspectors/officers
• Rent arrears/collection officers

Click here to download our Social Housing/Local Government case studies

Click here to learn more about Blackbay Housing Connect