Your Key Issues: Service level agreements, worker efficiency
Routine maintenance and facilities management is all about meeting agreed service levels whilst maintaining efficiencies within both the execution of the work and the processes which support work allocation.
Service Connect solutions in this area are known to significantly reduce the cost of performing routine maintenance situations and almost completely eliminate the need for paperwork. Such solutions have been deployed within the housing, fire equipment, water and sewerage reticulation environments.
Service Connect enables the service call centre to allocate jobs to mobile workers for days, weeks or even months ahead, sorted to any criteria. The job details contain all information necessary to enable workers to perform inspections, make repairs, or if necessary remove equipment from site.
The solution also enables:
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