Your Key Issues: Speed of response, worker productivity, service dependability
In a reactive maintenance service, jobs are allocated based on a customer call or an automatic alert from a piece of machinery. Here, speed of response is vital, along with the capability to advise the customer accurately of anticipated timescales for resolution.
Service Connect supports these critical needs by tracking and recording the key stages of the job, including acceptance of job, on site arrival time, routine to operations and job completion.
Key features include:
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