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Knowledge Hub

Whitepapers

Read Or Download Blackbay Whitepapers

Know Your Customer

01 Jul

Know Your Customer

  • As e-commerce continues to grow, the need to manage consumer expectations for parcel delivery becomes more critical than ever
Your Customer is More Than an Address

06 Aug

Your Customer is More Than an Address

  • Can Posts adapt to changing customer demands?
Supply Chain Roundtable

17 Jul

Supply Chain Roundtable

  • The rise in omni-channel and the internet has come hand-inhand with the growth of data

Confidence at the Doorstep

  • Can companies train drivers to deliver customer service? Or do we need to train customer service agents to drive?

Can You Send Me A Truck Full Of Cages?

  • How many asset managers do you have? Do you normally have the right quantity of cages?

Customer Relationship Management

  • Early advances facilitated the shift from paper based dispatching to customer

Driving Postal Revenues

  • Without mobile workforce management solutions which provide real-time tracking information on parcels and packages

Mobile Data

  • mobile data delivers benefit to customer and workers alike
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