Maximising Your Mobility Investment Your time is valuable, thank you for reading our communication. With all the economic pressures facing us, I’ll be short.

How do we immediately reduce costs while increasing services? Aberdeen Research results show best of class enterprises understand that the deployment of real-time mobility solutions enable both of these objectives to be achieved across many areas of an organization, including;
Enterprise – mobility solutions allow enterprises to manage business process in the field to enhance performance, reduce costs and improve service quality to achieve “first-time right” objectives. Enterprises can gather consistent management information in real-time from their field team to make proactive and informed decisions.

Mobile Worker – through automated job processes, reduced administration and seamless communication with the enterprise in real-time, mobile workers have the critical information that enables them to complete their objectives, significantly improving efficiencies and increasing employee satisfaction.

Customer – with increased visibility and consistency of service, the customer gains vital information in real-time about their needs e.g. when the delivery is going to be made, or the engineer will be onsite. This leads to customer satisfaction and loyalty.

Environment – enterprises can manage information in real-time reducing the use of paper, distance travelled, fuel consumed and time taken to reschedule events. All help reduce costs and the use of natural resources, leading to a more environmentally friendly service.

The enterprise with a mobile workforce enabled and empowered will optimise their business processes and take proactive steps in increasing productivity and reducing costs for the entire business.

In 2008, Blackbay achieved a record year with over 25,000 mobile workers added to our increasing worldwide user base. We are proud that our customers have chosen Blackbay to be their mobility partner for years to come.

In this issue we are pleased to release a case study on our solutions implemented with Australia Post and announce our partnership with ALK. If you are interested in learning more on how we can help, please contact me directly at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , we would like the opportunity to work with you.