Housing Connect

Driven by the demands of today’s agenda for reform, public and social sector organisations are continually seeking ways to introduce efficiencies, whilst delivering increased customer satisfaction. Nowhere is this drive for change more evident than in the social housing sector.

Housing association field service teams maintaining hundreds or thousands of properties need to balance the priorities of emergency and unscheduled repairs with preventative maintenance and safety checks.

Blackbay Housing Connect is an integrated real-time mobile worker solution dedicated to the needs of social housing field service teams. Enabling real-time management of field workers, their inventories and vehicles, Blackbay Housing Connect can help housing associations realise dramatic improvements in service efficiency, productivity and customer satisfaction.

Blackbay’s customers have seen Blackbay Housing Connect deliver:

Improved administration and management control
Shorter job life-cycles and more jobs accomplished in a day
Jobs assigned based on skills, availability, parts and proximity
Integration with housing management systems
Greater administrative accuracy and improved management information
Faster, more consistent communication
Time savings and an increase in productive hours
Reduced transportation costs
Integrated satellite navigation minimises time between jobs
Environmental gains through reduced travel times/distance
Better accuracy in time and materials sign-off
Tighter stock/inventory management
Overall improved customer service and worker efficiency
Real-time customer reporting and feedback

Connecting field service workers to base with easy-to-use hand-held devices, Blackbay Housing Connect provides:

Integration with leading housing management solutions
Automated job dispatch
Real-time action and event tracking
Real-time base and in-vehicle stock management
New quotes and jobs can be created in the field
Automated service and inspection forms
Distance and fuel tracking
Text messaging
Lone worker alerts

With wider applications in the areas of housing inspections, tenant interviews, rent arrears and collections, estate management, gas servicing and social management, Blackbay Housing Connect delivers a full-spectrum solution to social housing organisations focused on achieving customer/tenant satisfaction and worker productivity.

Click here to download the Blackbay Housing Connect brochure

Downloads

Housing Connect Brochure