Service Connect

In today’s demanding competitive environment, organisations are under constant pressure to make efficiency and productivity gains – to improve customer service levels without driving up costs. Nowhere is this more vital than in the mobile field-service workforce.

Whether you have 20 or 200 or 2,000 mobile field workers, Blackbay's real-time mobile worker solutions, Service Connect, enables your organisation to make significant efficiency and productivity gains through improving communication and information flow between field workers, administrators and management.

Blackbay’s customers have seen Service Connect deliver:

Improved administration and management control
Shorter job life-cycles and more jobs accomplished in a day
Greater administrative accuracy and improved management information
Faster, more consistent communication
Time savings and an increase in productive hours
Reduced transportation costs
Integrated satellite navigation minimises time between jobs
Environmental gains through reduced travel times/distance
Better accuracy in time and materials sign-off
Tighter stock/inventory management
Overall improved customer service and worker efficiency

Connecting field-workers to base with easy-to-use hand-held devices, Service Connect provides:

Automated job dispatch
Real-time action and event tracking
Real-time base and in-vehicle stock management
New quotes and jobs can be created in the field
Automated service and inspection forms
Distance and fuel tracking
Text messaging

Service Connect is designed to deliver maximum benefit to your business and your field staff. The business is rewarded with significant improvements in overall operation, while field staff are well-supported and able to concentrate on the job at hand.

Click here to download the Service Connect brochure

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