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Service Connect


How does your organisation measure up?

  • 86% success rate in meeting promised response times
  • 86% first time fix rate
  • 71% workforce utilisation
  • 85% workforce efficiency
  • 9%  decrease in mean time to repair over the last year
In a recent service industry study*, best in class firms recorded the above KPI's. These firms were nearly three times as likely as laggard firms to have implemented field force management technology.

How can Service Connect help your organisation meet and exceed the industry average?

sc_august07In today’s demanding competitive environment, organisations are under constant pressure to make efficiency   and productivity gains – to improve customer service levels without driving up costs.  Nowhere is this more   vital than in the mobile field-service workforce.

Whether you have 20 or 200 or 2,000 mobile field workers, Blackbay's real-time mobile worker solutions,   Service Connect, enables your organisation to make significant efficiency and productivity gains through   improving communication and information flow between field workers, administrators and management.


Blackbay’s customers have seen Service Connect deliver:

  • Improved administration and management control
  • Shorter job life-cycles and more jobs accomplished in a day
  • Greater administrative accuracy and improved management information
  • Faster, more consistent communication
  • Time savings and an increase in productive hours
  • Reduced transportation costs
  • Integrated satellite navigation minimises time between jobs
  • Environmental gains through reduced travel times/distance
  • Better accuracy in time and materials sign-off
  • Tighter stock/inventory management
  • Overall improved customer service and worker efficiency
Connecting field-workers to base with easy-to-use hand-held devices, Service Connect provides:
  • Automated job dispatch
  • Real-time action and event tracking
  • Real-time base and in-vehicle stock management
  • New quotes and jobs can be created in the field
  • Automated service and inspection forms
  • Distance and fuel tracking
  • Text messaging
Service Connect is designed to deliver maximum benefit to your business and your field staff. The business is rewarded with significant improvements in overall operation, while field staff are well-supported and able to concentrate on the job at hand.

Click here to download the Service Connect brochure