December Newsletter Menu
Are Your Service Engineers Switched On?
Now more than ever businesses are under increasing pressure to comply with health and safety guidelines concerning mobile lone workers. But intoday’s economic climate businesses should be looking at technology which will help them ensure the safety of their mobile workers at the same time as helping to improve productivity, efficiency and the bottom line.
Within the utilities sector, lone workers take the form of service and field engineers. Management must ensure that they assess the risk to these lone workers and take the appropriate steps to avoid or control risks where necessary.
Australian Air Express Enhances the Service Experience For It's Customers
Delivery Connect is being successfully implemented by Australian Air Express (AaE) to improve customer service by delivering a real-time mobility solution for AaE’s express freight services. AaE, owned by Qantas Airways Ltd and Australia Post, is a leading provider of express freight services throughout Australia with over 1,800 drivers in the field. Blackbay’s Delivery Connect, real-time mobile worker software, is running on Motorola MC70 rugged handheld computers which have been issued to AaE’s drivers
Proof Positive
Postal organisations have the largest footprint of delivery workers in their home country. Yet surprisingly they tend to achieve the lowest revenue per item delivered of any courier and express provider in their market.
Without mobile workforce management solutions which provide real-time tracking information on parcels and packages, Posts have struggled to increase their revenue per item and to provide the value added services demanded by their customers. This has resulted in ‘premium’ postal services being left to private operators.