Setting expectations and then delivering according to those expectations is key to maintaining a strong reputation. Expect, powered by Blackbay, is a cloud hosted multi-tenanted service capability that provides the essential tools to manage and communicate with consumers throughout the delivery and collection process.
Expect is a multi-faceted product that includes not only the driver and operational tools, but a consumer interface to track, react and interact with the consumer.
The first component, optimize is an extension on CoPilot’s advanced optimization capability to plan enable delivery companies to optimize routes for each driver, taking into account delivery time windows, vehicle restrictions and available arrival times (ETA) for all jobs. With the added flexibility to allow the driver to optimize routes on the handheld.
Communicate in the Language of the Customer
Notifications, the second component, is the integration module that sends information about deliveries and collections to consignees, along with ETA status updates to consignors. This can include expected date, expected time slot, confirmation of delivery, confirmation of safe place delivery, ability to redirect deliveries to alternative day or location.
Give the Consumer Control
Experience, the third component, is the consumer web portal that delivers control to the consumer, allowing them to manage more aspects of their delivery experience. Delivered using a responsive CSS website design the Consumer Portal is optimized for Smartphone and Tablet devices while also accessible via typical desktop or laptop access.
In addition to seeing the very latest status of expected deliveries consumers who have set up their profile are able to set up preferences for delivery, including preferred neighbor, preferred safe place, personalization of delivery names and the ability to divert parcels in flight.
Expect improves the overall relationship between the supplier and the customer by enabling an active two-way communication and real-time route optimization on the handheld. The customer can limit the amount of time they need to wait for a delivery, while receiving regular text and email communication of any unexpected delays. This allows the customer to interact directly with the delivery driver to divert or reschedule deliveries, in turn, giving the consumer greater control over their deliveries.
Give customers the choice, flexibility and control they demand - contact Blackbay to revolutionize the delivery experience.