Third Party Logistics (3PL) organizations are increasing becoming an important part to the supply chain, as suppliers are seeking to outsource their transport needs in order to concentrate on their core business.
Whilst 3PL’s can provide a competitive advantage through greater flexibility, improved efficiency, enhanced service capabilities and reduced costs, visibility of freight and control still remain to be a key issue.Delivery Connect Demo
TAKE A LOOK
Complete visibility throughout the supply chain
The quality of service delivery is imperative for 3PLs, which is often set in service level agreements, therefore customer satisfaction is key. Customers need to know when their delivery will be made, at what time and that it is the correct delivery.
A lack of visibility of deliveries results in incorrect deliveries, missed delivery windows and poor customer experience, which is a huge problem for 3PLs. Blackbay understands the complex client requirements of a 3PL,
having an expectation to perform above and beyond for each customer.
Blackbay’s Delivery Connect solution is designed to solve these complex challenges, using real-time track and trace information to improve visibility of deliveries, accuracy, planning and scheduling and most importantly customer experience.
- Increased Efficiency - Flexible, saleable solutions simplifying operational processes
- Reduced Costs - 10-15% reduction in mileages costs and €6.2m per annum savings to delivery costs
- Increased New Revenues - €375m incremental revenue over 5 years
- Enhanced Customer Experience - successful 1st time delivery rates of 98.9% and an increase in quality of service rating within the first month