With the significant growth in online shopping, consumers are demanding an improved delivery experience from both retailers and courier companies.
The ‘last mile’ and doorstep experience is the most critical part of the online shopping and home delivery experience and is often the only part of the process where there is any human interaction. The performance of the delivery company during this vital stage is inextricably linked to the e-retailer and can play a key role inDelivery Connect Demo
TAKE A LOOK
98.9% First time delivery rate achieved by customers
the consumer's decision to buy online again.
Blackbay’s enterprise mobility delivery solutions track individual parcels through every part of the collection and delivery process. The data captured is communicated in real-time to the e-retailer, the delivery company and, most importantly, the consumer, reducing cost and enhancing the customer experience.
The statistics from recent research on home delivery solutions by Blackbay and IMRG shows that 73% of consumers consider the provision of delivery information important in creating a convenient online shopping experience.
- Increased Efficiency – over 65 minutes saved per driver per day – the equivalent of 6,500 hours per annum and 1 more drop per driver achieved per day
- Reduced Costs – 10-15% reduction in mileages costs and €6.2m per annum savings to delivery costs
- Increased New Revenues - €375m incremental revenue over 5 years
- Enhanced Customer Experience - successful 1st time delivery rates of 98.9% saving €0.88 per parcel and 3% increase in quality of service rating in the first month
Blackbay’s, Delivery Connect, cloud-based mobility solution provides essential real-time information enabling service and productivity improvements to transport operations.
Blackbay currently supports over 145,000 drivers and manages in excess of 6,000,000 deliveries per day.